DBS Group Holdings experienced a major service disruption overnight, disrupting its digital banking and ATM services in Singapore on 8 March 2025 (Saturday), Bloomberg reported.
This marks the first significant disruption since May last year.
According to a Facebook update from DBS, customers were unable to access services, including digibank Mobile and Online, DBS PayLah!, DBS mTrading, ATM transactions, and NETS payments, from early morning until 5:48 a.m. local time.
Complaints about outages surged around 1 a.m., as tracked by Downdetector. It remains unclear if the issue affected customers outside Singapore.
The bank initially informed customers that digital services were inaccessible but assured them that debit and credit card payments remained functional.
Subsequent updates confirmed that services were progressively being restored, with customers gradually regaining access before full recovery was announced.
The disruption follows a series of technical issues that began in 2022, which led to regulatory scrutiny and operational adjustments at DBS.
In May 2024, the Monetary Authority of Singapore (MAS) lifted a six-month ban on the bank’s non-essential digital services, imposed after a similar outage in 2023.
MAS had previously stated that DBS had made substantive progress in addressing its technological vulnerabilities, though concerns over system resilience remain.
DBS previously reduced the compensation of its CEO, Piyush Gupta, in response to persistent technical failures.
Despite these challenges, the bank has maintained strong financial performance, reporting record profits last year.
The bank apologised for the inconvenience and confirmed that all services were fully restored by 5:48 a.m. but did not provide details on the cause of the disruption.
