In Singapore, the future of retail is already in motion. Consumers here are making sharp, values-driven decisions about how they shop, who they trust, and what technologies they allow into that journey. These are, in fact, the key drivers of Singapore retail trends in 2025.
From seamless AI-powered interactions to rising concerns over digital fraud, shoppers are setting new expectations for speed, safety, and social responsibility.
The Adyen Index Retail Report 2025, drawing insights from over 41,000 consumers and 14,000 merchants across 28 global markets, also zooms in on Singapore’s retail landscape. It reveals a market that’s actively shaping the next chapter of retail across the Asia-Pacific region.
For retailers and online businesses, these insights offer a vital lens into the evolving expectations and behaviours shaping the market.
AI Is the New Shop Assistant
AI is no longer a novelty in Singapore’s retail experience. It’s fast becoming the norm. In the past year alone, nearly half of Singaporean consumers (49%) have used AI-powered assistants like ChatGPT to help with shopping, up 33% from the year before.
Usage soars among Millennials (64%) and Gen Z (58%), who now treat AI as a default part of their decision-making process, another one of the Singapore retail trends in 2025 here.
Over two-thirds (67%) of Singaporeans say it helps them generate ideas for meals or outfits faster than any person could. Another 66% turn to it to cut through online clutter and discover lesser-known brands.
In fact, 64% are open to making purchases directly through AI interfaces, signalling a shift in AI from just a browsing tool to a transactional one.
Retailers are quickly adapting to these shifting expectations. In Singapore, 44% of businesses say they’ve seen faster checkouts and better customer satisfaction after introducing mobile-enabled payment and service tools.
When asked what they want next, Singaporean shoppers are clear: they expect retailers to keep using tech to simplify their experience. The top wishlist items? Easier returns and exchanges across online channels and physical stores (38%), real-time inventory updates (33%), and personalised promotions and discounts (31%).
In a market saturated with choice, AI offers clarity and consumers will embrace it if it adds value without being overwhelming. The future of retail in Singapore is possibly, therefore, tech-expected.
Social Commerce is Alive, From TikTok to Till
Social media is becoming the new storefront on the island. Thirty-none percent of consumers now shop directly through social media platforms, a trend largely driven by Millennials (52%) and Gen Z (47%).
In fact, it is rapidly becoming a preferred purchase channel, especially as platforms like TikTok blend content, influencers, and checkout into one seamless loop.
43% of Singaporeans say they’re more likely to buy a product if it’s recommended by someone they trust: be it a friend or an influencer. Gen Z (57%) and Millennials (54%) are especially responsive to peer and creator endorsements, while 32% of all Singaporeans say they trust influencers more than traditional ads.
What’s trending also translates to what’s selling. Nearly one-third of Singaporeans (32%) say they’re more inclined to purchase a product simply because it’s trending on social, another one of the Singapore retail trends in 2025.
Spending behaviour reveals the growing pull of these platforms: Gen Z tends to spend up to S$84 per social transaction, while Baby Boomers and Millennials are more likely to spend between S$84–S$168. Frequency is equally telling. Millennials and Gen Z shop via social channels about six times a month, compared to four times for Baby Boomers.
Nearly 1 in 5 Singaporeans (19%) say brands should actively enhance the shopping experience via platforms like TikTok Shop.
Businesses are taking note. In Singapore, 26% of retailers are increasing investment in social commerce, aiming to meet customers in the feeds where attention is highest and conversion is now just a tap away.
Fraud Is Rising, And So Are Consumer Expectations
Singapore’s digital economy may be one of the most advanced in the region, but it’s also under siege. Singaporean businesses aren’t faring well: 33% reported being hit by cyberattacks or data breaches in the last 12 months, with the average business loss pegged at S$7 million.
For fully online merchants in Singapore, the pain is most acute: they reported a 64% increase in financial losses from fraud compared to the previous year, versus just 24% among fully offline counterparts.
The generational divide in fraud vulnerability tells a nuanced story. While younger consumers, especially Gen Z and Millennials, are more frequent victims of fraud, older generations bear the brunt of the financial impact when targeted.
Baby Boomers in Singapore lost an average of S$2,019 per incident in the past year, nearly double the average loss suffered by Gen Z (S$1,072) and Millennials (S$1,114).
Interestingly, Millennials were the most frequent targets across nearly every fraud category, including 22% encountering credit card scams and 18% facing social engineering.
This paradox is pushing more businesses toward intelligent fraud defences. Over one-third of Singapore retailers plan to invest in AI-driven fraud prevention tools in the coming year, seeing it as essential to balance trust with a smooth customer journey.
Checkout Matters More Than You Think
In Singapore, the final step of the customer journey could make or break the sale, revealing one more of the Singapore retail trends in 2025.
A full 60% of Singaporean consumers say they would abandon their cart if the checkout process is too slow. Baby Boomers are the most likely to walk away from sluggish payment flows, with 65% citing slow checkout as a dealbreaker.
That’s why 97% of Singapore retailers now track checkout speed as a core performance metric, with nearly half implementing one-click payment options to keep conversion smooth.
For consumers, speed is non-negotiable: 26% want to complete a transaction in as few clicks as possible, and 56% would quit the process altogether if their preferred payment method isn’t available.
It’s also about seamlessness across channels. Six in ten Singaporeans now expect to shop across social, web, and apps without disruption. They want to buy online with in-store returns (59%), and even purchase out-of-stock items on-site and have them shipped home (61%).
Retailers are responding. Mobile terminal solutions are transforming the payment experience. Already, 44% of Singapore businesses report faster checkouts and improved satisfaction after rolling out mobile tools.
Meanwhile, self-checkout tech has seen a 9-point jump year-on-year, now used by 61% of shoppers in Singapore.
Still, challenges remain. Nearly 4 in 10 Singapore businesses cite tech infrastructure gaps as a barrier to delivering truly personalised checkout experiences at scale. With cash usage still holding at 67%, a full shift to cashless will require thoughtful transitions.
Singapore Is Pushing the Narrative of Its Retail Future
Singapore’s retail evolution is playing out in real time. Consumers here are redefining what loyalty, trust, and innovation look like in a market saturated with options. They’re not asking for more tech. They’re asking for smarter, more meaningful tech. Experiences that are secure by design, intuitive by nature, and purpose-led at the core.
This is forcing a recalibration of the entire retail stack, from payments and fraud risk infrastructure to loyalty mechanics and more. Businesses that don’t adapt could risk of becoming irrelevant.
For fintechs, payment platforms, and retail tech players eyeing Southeast Asia, Singapore is the stress test. It’s where infrastructure meets expectation at scale. Where milliseconds matter. And where the winners will be those who can deliver not just seamless payments, but silent trust.
Featured image: Edited by Fintech News Singapore, based on image by Rawf8.com via Freepik
