Atom Bank has chosen Provenir’s AI decisioning platform to enhance its credit risk decisioning and data orchestration capabilities across its consumer and business banking products.
Founded in 2016 as the U.K.’s first app-based bank, Atom offers savings and mortgage products via its mobile app, alongside secured lending for small and medium-sized businesses.
Atom Bank reported that it is currently the highest rated U.K. bank, savings bank and mortgage lender on Trustpilot.
The partnership will see Atom Bank use Provenir’s platform to support decisioning related to credit, fraud, and identity for products including residential and buy-to-let mortgages, business loans, and savings accounts.
Provenir’s platform also enables AI-powered self-service, real-time support, and personalised engagement features.
The platform aims to help the bank consolidate multiple risk systems and improve operational efficiency.
“Atom Bank provides simple, well-designed mortgages and savings products that deliver ease, speed and value right to your device. As our customer base and operations continue to grow, our adoption of Provenir’s AI Decisioning Platform will reduce the complexities of managing multiple risk decisioning platforms while supporting our commitment to exceptional customer experience.
Provenir demonstrated a deep understanding of what we were looking for in a modern, all-in-one decisioning and data solution that could scale to meet our growth plans.”
said Chris Storey, Atom Bank’s Chief Commercial Officer.
“We’re proud to partner with Atom Bank, which has quickly become one of the most innovative and successful challenger banks in the U.K..
Our AI-decisioning platform will help Atom Bank achieve its business objectives and customer experience aspirations to support its goal of being ‘the most customer-centric bank on the planet.’”
said Mark Collingwood, Provenir’s Vice President, Sales, for Europe.
Featured image credit: Edited from Freepik
