Global Finance has named DBS the World’s Best AI Bank for 2025 in its inaugural AI in Finance Awards, recognising the bank’s progress in applying artificial intelligence across its operations.
DBS also received two additional honours, Best Corporate/Institutional AI Bank and Best Enhanced Customer Experience in the consumer AI banks global sub-category.
Since beginning its AI journey in 2014, DBS has made significant investments in its technology platforms, processes, and workforce to scale AI across the organisation.
These efforts aim to enhance customer experience and employee productivity through wider use of AI-driven tools.
The bank uses AI to generate hyper-personalised nudges that help customers make better investment and financial planning decisions, while enabling relationship managers to offer data-driven advice.
Internally, its generative AI tool iCoach helps employees plan personalised career and upskilling roadmaps, supporting long-term growth within the bank.
In 2024, Harvard Business School published a case study on DBS’s AI strategy, the first focused on an Asian bank.
DBS said the recognition reflects its continued focus on using AI responsibly while maintaining an empathetic approach to technology adoption.
In a separate programme, DBS also received three global wins at Global Finance’s Digital Bank Awards 2025, including Best Corporate/Institutional Digital Bank in the World for the second year in a row, along with Best Digital Payments Strategy and Best Open Banking APIs.
In total, the bank earned six global, 15 regional, and 52 domestic awards across both programmes.
Joseph Giarraputo, Founder & Editorial Director of Global Finance said,
“DBS Bank stands out as the leading bank in AI adoption due to its early and extensive deployment of AI models, strong experimentation culture, data-driven workforce, and robust execution capabilities. DBS has implemented over 1,500 AI models across more than 370 use cases, with a projected economic impact exceeding SGD 1 billion in 2025.
This commitment is further demonstrated by its transparent measurement of AI value in annual reports, the PURE framework guiding ethical AI development, and comprehensive reskilling and upskilling programmes for its employees to leverage AI as an augmentation tool.”
Tan Su Shan, Chief Executive Officer at DBS said,
“This award is a testament to our relentless pursuit of innovation and the significant investments made over the past decade. Our strong foundation has enabled us to scale transformative AI innovations across all parts of the bank – from enhancing fraud protection to empowering employees and optimising risk management.
As DBS advances on our journey to be an AI-enabled bank with a heart, we remain committed to leveraging AI responsibly, blending machine intelligence with human empathy to reinforce the trust our customers place in us.”
Featured image: Edited by Fintech News Singapore, based on image by DBS
