Lloyds Bank has launched a new in-app service, dubbed ‘Lloyds Travel Booking’, enabling customers to book holidays directly through its banking app.
Powered by travel technology platform Hopper, the new Lloyds travel offering will enable its customers to book flights and accommodation worldwide, using Hopper’s AI-driven platform, which offers a range of features for holidaymakers.
Once booked, customers will also be able to keep track of their trips directly in the Lloyds app.
“UK spending data shows just under a tenth of household spending goes on travel, so we understand it’s a big part of our customers’ lives,” explained Tamara van den Ban, managing director, customer propositions at Lloyds Bank. “We knew we wanted to make it easier for our customers to organise their trips from beginning to end, and bringing Lloyds Travel Booking to the app is a great solution.
“Working with Hopper, we’re the first UK bank to offer our customers unparalleled convenience, value and peace of mind when planning their travels, all of which can be managed in the palm of their hand, through our mobile app.”
Lloyds’ new offering also boasts a ‘best price guarantee’, which means that if a customer finds a better price within 24 hours of booking, Lloyds Travel will match the price. It also provides data-driven recommendations on the optimal time to book flights – or wait – to try and ensure the best price. Once the flights are booked, Lloyds’ service monitors flight bookings for 10 days and promises to credit customers if the price drops after booking.
“Modern financial institutions are looking for ways to deepen engagement,” added Dakota Smith, president and co-founder of Hopper. “End-to-end travel portals from Hopper Technology Solutions help partners broaden their product offerings. We are thrilled to partner with Lloyds to bring an enhanced travel booking experience to consumers in the UK.”
