Over 500 million global travellers stand to gain from the latest Swiipr launch, as the payment platform digitally transforming airline disruption payments, releases new APIs which will enable airlines to transform their disruption and compensation payment operations.
Sometimes delays and disruptions are unavoidable, but this doesn’t make them any less forgiving from a consumer’s standpoint or a cost standpoint, with disruptions negatively impacting consumer loyalty and costing airlines billions of dollars in payouts. With the new Swiipr offering, airlines will be able to transform their operations in as little as a few weeks, even if they have legacy systems, massively increasing company efficiency.
In fact, Swiipr’s new APIs reduce much of the complexity airlines have traditionally faced in digitising their compensation payments, including transitioning from bank transfers, cash, or paper vouchers to virtual cards. As a result, cost efficiency can go up by 60 per cent.
The ‘out of the box’ API is fully customisable to meet each airline’s bespoke needs, even if they use legacy systems and can also integrate with third parties – such as IT disruption partners and ground handling who support airlines during travel disruptions.
Swiipr’s digital platform also provides rich real-time data which gives the airline invaluable insights into patterns of disruption and passenger impact.
Helping compensation services
“Legacy passenger compensation payments systems simply aren’t fit for use. Passengers and airlines alike are crying out for a tech-driven solution that meets their needs and reduces disruption, cost and stress,” said Swiipr co-founder and CEO Tara Spielhagen.
“Our APIs enable us to integrate with any airline, irrespective of their existing digital infrastructure, enabling us to scale with ease. It also means we can easily give our payment technology to existing passenger recovery platforms. We can’t prevent flight delays, but we can speed up the compensation process and give airlines the tools they need to meet their passengers’ and regulatory needs,” she added.
Having launched in 2020, Swiipr is already issuing to passengers across 137 airlines across 70 countries, including major flag carriers. The Swiipr Compensation Card enables airlines to distribute funds directly to travellers at the point of disruption, while the Swiipr Welfare Card provides travellers with food and beverage payments when flights are delayed.
