Vietnam Airlines has expanded its partnership with global payments platform Adyen to enhance its global payment capabilities.
The two companies first began working together in 2017, when the airline adopted Adyen’s gateway solution.
In 2024, the partnership broadened to include Adyen’s acquiring services across markets such as Japan, Australia, the United States, and Europe.
The integration allows Vietnam Airlines to process credit card transactions and local payment methods like Alipay and WeChat Pay more efficiently.
By connecting directly to Visa and Mastercard networks through Adyen, the airline has reported an improvement of up to 5% in authorisation rates and a reduction in transaction fees.
“With Adyen’s global reach and advanced payment solutions, we can offer travelers around the world a smooth, secure, and flexible payment experience—supporting major card networks and emerging payment methods alike.
This collaboration enables us to elevate the passenger journey while boosting operational efficiency and fostering innovation,”
said Bui Tran Cuong, Deputy Director of Finance and Accounting, Vietnam Airlines.
“We’re honored to further our longstanding collaboration with Vietnam Airlines as their trusted payments partner and our work together is testament to how the right payment solutions can empower businesses to serve a global customer base at scale,”
said Warren Hayashi, President, Asia-Pacific, Adyen.
Featured image credit: Edited from Freepik
